Shipping /ˈʃɪpɪŋ/

General Shipping Information

We ship anywhere and everywhere! All orders are processed and shipped within 1-3 business days. Once we handle this, you'll receive tracking info, so you can count down the days.

If you have any further questions about shipping, please email us.

Shipping in Australia

Orders in Australia are shipped from Sydney, NSW by Auspost. Once dispatched, they are estimated to reach you between 2-4 business days for same state delivery and 3-6 business days for interstate delivery. During high-volume periods such as the Holiday season, this shipping timeframe may vary.

All orders in Australia have a $10AUD flat rate shipping cost.

Shipping Internationally

Orders outside of Australia are shipped by DHL Express. Once dispatched, they are estimated to reach you between 2-8 business days. During high-volume periods such as the Holiday season, this shipping timeframe may vary.

All International orders have a $50AUD flat rate shipping cost. Additional customs/duties/VAT may vary, depending on the country you're shipping to.

Returns

Online shopping is hard! If you haven't fallen in love with your Cillie piece and want to send it back, we'll happily take it off your hands. Just email us and we'll provide you with instructions and a return label, free of charge. Unfortunately, with certain international shipments, we can't cover customs/duties/VAT.

To be eligible for a return, please contact us within 10 days of receiving the product. This should give you enough time to decide if you've fallen for it. The product needs to be in its perfect condition- unworn, with the tags still on, in its original packaging. Send us an email with your order number and the product you want to return and we'll help you out.

Buy Back

We take full responsibility for the life cycle of what we create. If you ever decide this piece has seen its best days, you can return it to us for store credit. Just contact us and we will provide you with instructions and a special 30% off code to use on your next purchase. We will either repair it and resell it in our archive sale or, if it's no longer useful, we'll ensure it is sent to a proper textile recycler.

Alternatively, this throw is almost 100% compostable. Remove the mohair yarn, cut up the blanket (to allow for easy break down), and put it in your compost bin.